Terms of Service

Learn about the service, accounts and purchases.

Effective date: September 28, 2026　Version: 2.1

Welcome to the mobile game 《Three Kingdoms: Zhuge Liang》 (the “Game”). These terms are between you and the Game's operator, Yu Li (“we” or “us”). They explain the rules for the Game software, accounts, cloud saves, purchases and discussion area. Please pay particular attention to account security, purchases and refunds, abnormal data, enforcement and service closure. We present these terms and request agreement before the first use of online services. If you disagree, do not register, sign in or use those services. Minors should read them with a guardian and obtain consent where the law requires it.

1. Definitions and scope

“Game services” means the download, operation, sign-in, progress saving, purchase delivery and battle discussion features actually available in the current version. “Game rules” means conditions clearly shown in the Game for particular gameplay, products, events or features. Features not yet released are not part of the current service.
“Account” includes a guest account, username and password, and any linked third-party sign-in method. “Game data” includes characters, progress, saves, virtual items, battles, orders and security records linked to an account. “Virtual items” are in-game currencies, items and other digital entitlements usable only in the Game.
The Privacy Policy explains personal-information handling; the Data Collection and Sharing Notice lists the main data categories and recipients. Specific game rules apply alongside these terms. Neither unclear wording nor a rule that was not previously disclosed may remove rights under applicable law or retroactively change a completed purchase.

You may use a guest or registered account where available. Supported platforms may offer Apple or Google sign-in. The relevant platform's rules also apply. We do not ask for your Apple or Google account password.
A guest account depends on a device identifier. Reinstalling the App, restoring the system, device damage, changing devices or a change in that identifier may make the guest account and progress unrecoverable. Link the account in the Game as soon as practical and confirm that linking succeeds. Before linking to an existing account, check the account and progress shown; contact support first if there is a conflict.
Signing into one account on another device may end the previous device's online session. Finish uploading a cloud save before switching devices, then check the account and save on the new device. Download and purchase conditions may differ between platforms under their store rules; check the particular product before switching platforms.
Provide lawful, accurate registration information and keep your password secure. Do not impersonate others, register accounts maliciously in bulk, or rent, lend or sell an account. Report theft, unusual sign-ins or linking errors to support with information we can verify. We will investigate and take measures proportionate to the risk. Each party is responsible for its own fault as provided by applicable law.
To address account theft, fraud or unusual transactions, we may request renewed sign-in verification or temporarily restrict high-risk actions, with a review route. We currently do not automatically delete accounts or saves solely because an account has been inactive for a fixed number of years. Any future inactivity rule will be explained in advance.

3. Account deletion

You may request permanent account deletion in the Game by choosing “Delete Now” or “Delete After 7 Days.” You may cancel the seven-day option before it is carried out. The in-game deletion screen shows the entry point, expected timing and effects before submission.
An unfinished purchase or save upload may temporarily prevent deletion. Complete the operation or contact support. Deletion does not automatically request an Apple refund. Refunds and other statutory rights follow applicable law and the purchase platform's rules.
Once deletion is carried out, the account cannot sign in and associated progress, saves and unused in-game entitlements may not be recoverable. Read the in-game impact list and handle unclaimed content first. Transaction, security and legally required records are handled under the Privacy Policy. Deletion does not mean every such record disappears immediately or remove our legal obligations.

4. Software license, sources and updates

Subject to these terms, we grant you a personal, non-exclusive, non-transferable license to download, install and run the Game from an official or approved source and to play under the Game rules. This does not transfer ownership of the software, characters, art, music or other assets.
Use a version compatible with your device and system. An installation package from an unapproved source may have been altered and may not be safe or work correctly; check the official version if you encounter a problem. You may uninstall the Game, but doing so can affect an unlinked guest account or local progress not yet uploaded.
We may release App Store or in-game updates to fix faults, adjust balance, improve security or add content. Older versions may no longer connect after a necessary update. We will try to explain important changes in advance. Changes affecting purchased content or significant entitlements will be handled under the conditions presented before purchase and applicable law.
You may normally share your own screenshots, gameplay videos and commentary, provided that you do not disclose another person's information, impersonate us or infringe third-party rights. Redistributing the Game software, selling its assets or using them in another commercial product requires the relevant rights holder's permission.

5. Game services and cloud saves

The Game currently offers connected single-player play, sign-in, cloud saves, purchase delivery and a battle discussion area. You provide a compatible device and network and pay any carrier charges. Some features require connectivity; interruptions may affect sign-in, syncing, delivery or discussion.
Cloud saves store and restore progress linked to an account. Before switching devices, signing out or uninstalling, confirm that upload is complete. Network interruption, incomplete sync, a different account or an intentional overwrite can cause local and cloud progress to differ. If saves conflict, check the account, save time and progress shown before overwriting either save.
If a save is damaged or progress is missing, contact support promptly with your account, device, time of occurrence and any useful screenshots. We will investigate available records and try to recover the data, but cannot guarantee recovery of data that was never uploaded successfully and has no backup. Harm caused by our own fault will be handled under applicable law.
Purchases and virtual-item entitlements are confirmed using verified orders and server records. If the local display differs from those records, you can request a check. Game rules explain each item's purpose, quantity, claim method and conditions.

6. Paid products and virtual items

Buying is your choice. Digital products in the iOS version use Apple in-app purchases. Before payment, you can review the product, quantity, price and conditions. Apple's checkout shows the actual charge and currency. We do not ask you to send payment-card numbers or platform passwords to support.
Virtual items are usable only in the Game under the displayed rules. They cannot be cashed out or exchanged for legal currency, nor transferred between accounts or traded on third-party platforms through a method the Game does not provide. The Game has no player-to-player virtual-item marketplace. Treat third-party offers of discounted top-ups or entitlement transfers with care; you can still report related account-security concerns to us.
We will explain any use period, claim conditions or consumption rules before purchase or on the relevant in-game page. Rule changes normally affect later purchases. Completed orders and acquired entitlements follow the conditions originally shown and applicable law. These terms do not make every purchased item non-refundable by default.
If payment succeeds but an item is missing, the Game will try to restore delivery; some products may require an in-game claim. If the issue remains, give support your game account, order time and Apple order information. We will review transaction and delivery records. We cannot promise a duplicate delivery before verification.
You can request an iOS refund through Apple's official channels. If an order is reversed or refunded, we will review delivery and use before lawfully adjusting the related entitlement. You may request a review of a disputed adjustment. Minors' purchases and other consumer rights follow applicable law and platform rules.

7. Discussion area and user content

The battle discussion area is for player communication. Posts are reviewed before being shown to others. After approval, other players can see a post and the display name you chose. You may report improper content or block a player. Blocking affects what you see; it does not delete the other account.
Do not post illegal, fraudulent, harassing, discriminatory, insulting, infringing, sexual, extremely violent or child-harming content, another person's personal information without consent, or repeated advertising. You must have the necessary rights to what you submit and respect other players' information and work.
You keep the rights to your original content. To operate the discussion area, you give us a free, non-exclusive license limited to this service to store, review, display and process it as necessary. This does not authorize unrelated external advertising using your posts. You may contact support about content handling. We stop displaying deleted content after deletion or account closure, apart from records that must be kept by law.
We may decline, remove or take down improper content and apply Section 9 to the account. You may contest moderation or report handling through support; we will review it.

8. Prohibited conduct and fair use

Do not use the Game to commit unlawful acts, steal accounts, impersonate us, defraud others, infringe their rights or disrupt other players or the service. Do not use malicious automation for bulk registration, reward farming or bypassing purchase or sign-in flows. You are responsible under applicable law, according to fault, for harm your conduct causes to others.
Do not use cheats, scripts, unauthorized tools, interfaces or exploits for an unfair advantage; forge requests; alter saves or transaction data; attack servers; distribute methods or tools for such conduct; or otherwise damage security or fairness.
Except where law permits it or you have permission, do not remove rights notices or copy and redistribute protected software or assets. Do not reverse engineer, scan or probe for the purpose of disrupting service or obtaining unauthorized data. Good-faith fault reports, vulnerability reports and appeals are not violations.

9. Abnormal data, enforcement and appeals

Abnormal data can result from a software defect, sync failure, third-party outage or player conduct. An unusual value, display error or save conflict alone does not establish cheating. We review available saves, orders, activity and service records and try to inform affected users of the result.
To prevent further harm, we may temporarily restrict affected data or actions. After verification, we may reject an invalid write, correct an error, remove improperly obtained gains or restore a verifiable state. The action should be limited to the affected scope and preserve unrelated progress and legitimate purchases where possible. We check real orders and delivery records before changing paid entitlements.
For verified violations, we may, according to their nature, evidence and impact, issue a warning, request correction, restrict a related feature, remove improper content, reverse improper gains or restrict an account temporarily or longer. Serious unlawful conduct is handled under law. We do not automatically ban an account solely because data is unusual, and these terms do not unconditionally exclude liability for our own errors.
You may ask support to review a decision, providing your account, order, screenshots and time of occurrence. We correct mistakes or measures that exceeded the affected scope. Statutory purchase and refund rights remain available.

10. Minors

Minors should use the Game with a guardian's guidance and obtain consent before buying. Guardians may contact support about suspected unauthorized purchases, accounts or content. We will check identity, orders and circumstances under applicable law and platform rules.
Age ratings and required restrictions depend on the actual requirements of each distribution region. Identity verification or play-time controls not yet provided are not current features. Please balance playtime and protect your account and money.

11. Personal information and other players' data

We handle account, device, cloud-save, transaction, discussion and security data as explained in the Privacy Policy and Data Collection and Sharing Notice. You may request access, correction, withdrawal of consent or deletion through the Game or support as the policy explains. Withdrawal may make dependent online features unavailable. Earlier lawful processing and legally required retention remain governed by the policy.
Do not collect, expose or misuse other players' personal information. We respond to lawful requests, valid legal process and necessary protection of rights within the scope required by law. These terms do not authorize unrelated ad tracking or marketing use.

12. Intellectual property and third-party rights

Rights in the Game software, characters, art, music, text, trademarks and other content belong to us or the relevant rights holders. You receive the license in Section 4. If game data contains personal information, your rights in that information remain protected by applicable law and the Privacy Policy. These terms do not use a broad claim of ownership over game data to exclude those rights.
Your rights in original posts and the limited license you give us are described in Section 7. If you believe Game content or a player's post infringes your rights, send support the specific content and evidence of your rights. We will investigate and act under applicable law. Third-party assets or platform services may also have lawful rules that we explain where relevant.

13. Maintenance, faults and service changes

We take reasonable steps to keep the service secure and available, but device problems, network interruption, maintenance, App Store outages, malicious attacks or events beyond reasonable control may temporarily affect it. We will try to announce planned maintenance and important updates and investigate and repair faults reasonably.
For an unexpected charge, missing item, damaged save or stolen account, contact support promptly with verifiable information. We handle the matter under the records, facts and applicable law. Descriptions of technical risks do not remove our legal responsibilities or limit lawful rights to refunds, complaints or other remedies.
We may change features for security, technical, legal or business reasons. For changes affecting important functions, purchased entitlements or data handling, we will explain the change, timing and response in advance as applicable law requires. Continued use alone does not replace separate consent where law requires it.

14. Closing the service or an account

If we decide to close the Game service, we will give notice under applicable law and explain the arrangements for accounts, cloud saves, unused paid entitlements, support and data. Refunds or compensation required by law remain available.
You may stop using the Game and request deletion under Section 3. A restriction or closure for serious misconduct follows the review and appeal process in Section 9. Completed purchases, personal information and required records remain subject to applicable law.

15. Changes to terms, disputes and contact

When revising these terms, we will publish the version, effective date and main changes in the Game or on this website. We will highlight changes to important rights and request agreement again where the law requires it. If you disagree, you may stop using the Game and request account deletion. A revision does not retroactively remove rights arising from completed purchases.
For a dispute, contact Player Support or sgzkmz@hotmail.com with the issue, order or account information. We will investigate and respond. If discussion does not resolve it, a court or body with jurisdiction under applicable law may hear it. This does not limit lawful complaint or other remedy routes.
If one term is invalid, the others remain effective. Headings are for convenience. The Privacy Policy governs the detailed handling of personal information. Clearly displayed rules before purchase or in the Game explain specific products and gameplay, subject in every case to applicable law.

Yu Li