Privacy Policy

Effective date: September 28, 2026　Policy version: 1.0

Yu Li ("we", "us") develops and operates the mobile game 《Three Kingdoms: Zhuge Liang》 (the "App"). This policy explains how we collect, use, store and protect personal information. We ask for your consent before the App first connects to our service. Without consent, online accounts, cloud saves and purchases are unavailable. You can reopen this policy in the App.

The App contains no advertising, analytics or cross-app tracking SDKs. We do not use your personal information for targeted advertising or tracking across companies.

1. Information we collect

1.1 Account and sign-in information

• Guest sign-in: We use the device identifier assigned by iOS (IDFV) to create a guest account and save progress on that device.
• Registered account: If you register, we collect the username and password you choose. We store a one-way hash of the password and cannot view the original password.
• Nickname: The name you choose to display in the game.
• Language preference: The game language you select.
• Sign-in and activity records: Account creation time and sign-in session times, to maintain sign-in and calculate aggregate counts of new users, daily active users and retention. We do not record every tap or scroll for this purpose.
• Apple or Google sign-in and linking: If you choose a supported platform sign-in, the platform returns a one-time identity token. We send it to our server for verification and store the platform name, its unique user identifier and the link to your game account. This supports sign-in, prevents duplicate linking and allows unlinking. We do not receive your platform password or access your contacts, friends or avatar. Apple sign-in is offered on iOS and Google sign-in on Android, subject to platform and server availability.

1.2 Device and network information

• IDFV, device model and operating-system version;
• App version and the source IP address of network requests.

We use this information to establish sessions, investigate unusual sign-ins, protect accounts and transactions, and troubleshoot network problems. IDFV is not an advertising identifier; we do not use it to track your activity in other companies' apps.

1.3 Game data

• Cloud saves: Snapshots of your progress, such as characters, equipment, in-game currency and level progress, to restore progress across devices;
• Battle replays: Records of battle actions for replay and troubleshooting.

Cloud saves and replays are linked to your game account. If you do not upload a save, the related cross-device recovery feature is unavailable. Saves are not shown to other players.

1.4 Transaction information

We collect order numbers, purchased items, amounts, currency, and Apple transaction identifiers (including transactionId and related proof) to deliver purchases, reconcile transactions and provide support. Apple handles payment. We do not collect your card number or Apple Account payment credentials.

1.5 Content you submit

• Text you post in the battle discussion area;
• Reasons for reporting other content and actions to block other users;
• Descriptions and handling records for requests you submit through in-game support.
• If you email support, your sender address, message and any information you choose to attach. We use this to respond and handle your request. Please do not email passwords or payment-card details.

1.6 Diagnostic information

When the App encounters an error, it automatically reports details such as error type, code, context, App version and device model. Before sign-in, these reports are not linked to your account. After sign-in, they are linked so we can investigate problems you report.

1.7 Information we do not collect

The App does not actively access or request precise location, contacts, photos or photo-library access, microphone access, health data, biometric information, browsing history or the advertising identifier (IDFA). Information you voluntarily attach to a support email is processed as part of that email. The current version does not request system permissions.

2. How we use information

We use account and device information for registration, sign-in, linking and security checks; saves and replays for progress, recovery and troubleshooting; transaction identifiers for verification, delivery, reconciliation and support; posts, reports and blocks to moderate the discussion area; and diagnostics to fix errors. We calculate aggregate new-user, daily-active-user and retention figures from account creation and sign-in times, without recording every tap or scroll for this purpose. We also process information when law requires it.

Some information is necessary for a specific feature. Without account or device identifiers, sign-in and cloud saves cannot work; without transaction identifiers, we cannot verify and deliver a purchase. Posting, reporting, emailing support and linking a platform account are optional. Not using them does not prevent you from using other available features.

We do not use personal information for targeted advertising, data brokerage or tracking across companies, and we do not sell it to third parties.

3. Sharing information

We do not sell personal information. Service providers process only information needed for the following purposes; they apply their own policies to information they receive directly:

We do not sell or transfer our account database to another company or proactively publish private discussion records. Other players can see approved posts and the nickname you choose to display. If the operator changes or a new provider will process personal information, we will notify you and obtain consent where applicable law requires it.

4. How we protect information

Connections between the App and our servers are encrypted. We store passwords as nonreversible verification values and restrict access to servers and object storage. Access should be limited to staff who need it for operations, support or security. We record necessary security actions and investigate unusual access. No network or storage method is completely secure. If an incident requires notice by law, we will explain its impact and our response as required.

5. Storage and retention

Game account and save data are stored on our Alibaba Cloud ECS server and OSS object storage in 中国香港. We protect transfers with HTTPS and restrict access. Microsoft processes support emails you choose to send; its privacy statement governs where and how its email service processes them. Apple handles purchase information under its privacy policy.

When an account is deleted, save objects enter an asynchronous cleanup process that may include a short safety window. Records required by law or for unresolved disputes are not deleted with game progress. Support emails must be requested for deletion separately. For records without a fixed legal period, we retain them only as needed to provide a feature, resolve disputes or protect the service, and review that need periodically.

6. Your rights

6.1 Access and correction

You can view and change information such as your nickname in the App. You can view your cloud-save progress as you play.

6.2 Account deletion

You can request deletion inside the App through Settings → Account → Delete Account, or through the entry on the title screen.

• You can choose deletion as soon as the system processes it or automatic deletion after seven days. The first option is queued and does not erase everything at the moment of tapping. You may cancel during the seven-day waiting period in the App.
• Once deletion takes effect, game data (including saves, discussion content, support requests and block relationships) will be deleted or anonymized and cannot be restored.
• Payment, fraud-prevention and audit records may remain as described in Section 5.
• An unfinished purchase or save upload may temporarily block deletion. Complete it or contact support. Account deletion does not itself request a refund; refunds follow Apple's purchase rules and applicable law.

6.3 Withdrawal of consent

You can withdraw consent in Settings → Privacy Settings → Withdraw Privacy Consent. After withdrawal you can no longer use the App, including sign-in, cloud saves, purchases and discussions, and the App exits. Withdrawal does not delete your game data. If you want all data deleted, complete account deletion first and then withdraw consent.

6.4 Copies, other deletion requests and contact

To request a copy of your information, correction or deletion that the App cannot handle, unlinking, an appeal, or to make a complaint, contact us below. To prevent impersonation, we may first verify that you control the account. We respond within 15 business days, or sooner if required by law. We will explain if law or another person's rights prevent immediate action.

• Support email: sgzkmz@hotmail.com
• Support website: Player Support

7. Protection of minors

The App's intended age range follows its app-store age rating. If you are under 14, or under the applicable legal age where you live, read this policy with a parent or guardian and obtain their consent before using the service. We do not intentionally target minors for data collection. A guardian who learns that a minor provided information without consent may contact support to request deletion.

• Users in South Korea: Under South Korea's Personal Information Protection Act, children under 14 must obtain consent from a legal representative before using the service and providing personal information. A guardian may withdraw consent and request deletion of the child's information at any time. Contact support for consent, withdrawal or deletion requests.
• Elsewhere, the applicable local age threshold governs the same guardian-consent and deletion process.

8. Changes to this policy

We may update this policy. If the scope of data processing materially changes, we will ask you in the App to read and agree to the new policy. If you do not agree, you may stop using the App and delete your account.

9. Other terms

• Disputes are handled as described in the Terms of Service and under applicable law.
• If language versions differ, the Simplified Chinese version prevails.

Yu Li